Documentation
Troubleshooting
Common snags and how to clear them.
My portrait is still rendering
Most portraits finish in a couple of minutes; busy periods can take longer. You can close the tab — we email you when it's ready.
It doesn't look like me
Usually the source photo. Try a brighter, straight-on photo with nothing covering your face, then reforge for 5 gold instead of starting over.
My upload was rejected
We need a photo with a clear single face. Very dark, blurry or heavily filtered photos get rejected before spending anything.
Payment went through but no gold
Refresh the page first — the balance updates as soon as the payment confirms. If it's still missing after a minute, message us in the chat bubble with your email and we'll fix it right away.